Thursday, July 5, 2007

Microsoft Extends Some Warranties

Because of the recent flood of broken Xbox 360s(some reports indicate possibly 33% failure rate) and the bad press that's gone along with it, Microsoft has extended some Xbox 360 warranties from 1 year to 3 years.

That's right. I said some. The wording is somewhat unclear. "New users and users who have not experienced these problems will continue to fall under the 1-year warranty plan."

Apparently, the warranty increase only applies to 360 owners who have experienced the 3 Red Rings. What's confusing is if the warranty will suddenly cover someone who experiences the Red Rings after their first year is over?

It's good to see Microsoft taking steps to help users because of the Xbox 360's hardware problems. Experts say the extension of warranties could cost Microsoft over a billion dollars(which seems high to me).


aplusj said...

Peter Moore has an explanation of the coverage and when your warranty expires. Major Nelson had a special show just for this issue and of course to spin.

E-goD said...

Does it apply to those of us who had problems that didn't involve red rings?

Jester013 said...

Apparently no. But since your problems happened within the first month or so of owning your 360 you're still covered under the 1 year warranty.